Privacy Policy

This policy explains how Nas Coffee uses personal information when you visit nascoffee.uk, contact us or place an order.

Who we are

Nas Coffee is a trading name operated by Nas.

Email: nas@nascoffee.uk

Payments

Payments are processed securely through Stripe Checkout.

Nas Coffee does not receive or store your full payment card number or card security code. Those payment details are entered into and handled by Stripe.

Stripe may provide us with the customer, order and transaction information needed to process and fulfil your order, such as your name, email address, delivery address, products ordered, amount paid and transaction reference.

You can read Stripe's Privacy Policy for more information about how Stripe handles personal information.

Information we may use

Depending on how you use Nas Coffee, we may use:

  • Your name and email address
  • Your delivery or collection details
  • The products you ordered and the amount paid
  • Payment status and transaction references supplied by Stripe
  • Messages you send us
  • Information needed to deal with returns, refunds or complaints

Why we use your information

We use personal information only where reasonably needed to:

  • Process and fulfil your order
  • Arrange delivery or collection
  • Communicate with you about your order
  • Provide customer support
  • Process refunds or resolve problems
  • Keep appropriate accounting and tax records
  • Prevent or investigate fraud, abuse or security issues
  • Comply with legal obligations

Who we may share information with

We only share information where reasonably necessary to operate the business, fulfil your order, protect our services or comply with the law. This may include:

  • Stripe, for payments, refunds and fraud prevention
  • Delivery providers, where needed to deliver your order
  • Cloudflare, which provides website hosting, performance and security services
  • Email service providers used for customer and order communications
  • Professional advisers or authorities where legally required

We do not sell customer personal information.

Website analytics and browser storage

Nas Coffee uses Cloudflare Web Analytics to understand general website traffic and performance.

Our website may use browser storage where needed for core functionality, such as remembering items in your basket.

Stripe may use its own cookies or similar technologies on Stripe-hosted checkout pages under Stripe's own policies.

If we add non-essential advertising, marketing or tracking technologies in future, we will update this policy and use consent controls where required.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Order and transaction records may be kept for the period needed for accounting, tax, legal, fraud-prevention or dispute-resolution purposes.

Your rights

Depending on the circumstances, UK data protection law may give you rights relating to your personal information, including rights to request access, correction, deletion, restriction or objection.

To ask a privacy question or exercise a data protection right, email nas@nascoffee.uk.

Complaints

If you have a concern about how we use personal information, please contact us first so we can try to resolve it.

You can also contact the UK Information Commissioner's Office at ico.org.uk .

Changes to this policy

We may update this policy when our website, suppliers or legal obligations change. The latest version will be published here.

Last updated: 26 August 2026