Terms & Conditions

These terms apply to consumer purchases made through nascoffee.uk.

About Nas Coffee

Nas Coffee is a trading name operated by Nas.

Business address: Worksop, United Kingdom, S81

Our coffees

We take reasonable care to describe our coffees accurately, including origin, process, weight and tasting notes.

Coffee is a natural agricultural product, so there may be normal variations between harvests, roast batches and individual beans.

Tasting notes describe expected flavour characteristics. Taste is subjective and may be affected by brewing equipment, water, grinder, recipe, storage and personal preference. A difference in personal taste does not by itself mean that a coffee is faulty or not as described.

Product photographs, where used, are illustrative. Packaging and labelling may change without affecting the product's essential characteristics.

Roasting and freshness

Coffee may be roasted to order or close to dispatch. Freshly roasted coffee naturally releases gas after roasting and may benefit from a short resting period before brewing.

Any resting or brewing guidance we provide is a recommendation only.

Prices

Prices are shown in pounds sterling (GBP). Delivery charges are shown before payment.

We may change prices before an order is placed. If there is an obvious pricing or website error, we are not required to supply a product at an incorrect price where it would have been reasonable to recognise the mistake.

If payment has already been taken for an order we cannot accept, we will refund the amount due.

Delivery charges

Standard UK delivery is £3.50.

Standard UK delivery is free on orders over £30.

Free collection from Worksop is available where shown at checkout.

Placing an order

Before paying, you will be shown the products selected, the delivery or collection option and the total amount payable.

You are responsible for checking that your order, email address and delivery details are correct.

If you notice an error after ordering, contact us as soon as possible. Once an order has been dispatched, we may not be able to change the delivery address.

Payment

Payments are processed securely through Stripe Checkout.

Nas Coffee does not receive or store your full payment card number or card security code.

By completing payment, you confirm that you are authorised to use the selected payment method and agree to pay the total shown at checkout.

Order acceptance

Successful payment does not prevent us from cancelling and refunding an order where we cannot reasonably or lawfully fulfil it.

This may include situations where a product is unavailable, there is an obvious pricing error, delivery is not available to the supplied address or we reasonably suspect fraud or misuse.

If we cannot accept an order after payment has been taken, we will refund the amount due to the original payment method.

Availability

All products are subject to availability.

We will not substitute a materially different coffee without your agreement. If we cannot supply the coffee ordered, we may offer an alternative or a refund.

Delivery

We normally aim to prepare orders within 1 to 2 working days.

Standard UK delivery normally takes approximately 2 to 3 working days after dispatch.

These times are estimates rather than guaranteed delivery dates unless we expressly agree otherwise.

Delays can occur because of events outside our reasonable control, including disruption affecting postal or courier networks. We will take reasonable steps to minimise the effect of delays.

Collection

If you choose free collection from Worksop, we will contact you when your order is ready and provide the collection arrangements.

Please wait for confirmation before travelling to collect your order.

Cancellations, returns and refunds

Our cancellation, return and refund information is set out on our Delivery & Returns page.

Nothing in these terms removes or restricts rights you have under applicable consumer law.

Faulty, damaged or incorrect goods

If a product is faulty, damaged, incorrectly supplied or not as described, contact nas@nascoffee.uk.

We will deal with the matter in accordance with your legal rights.

Opened food products

Consumer law contains some exceptions to change-of-mind cancellation rights, including in certain circumstances where sealed goods that are not suitable for return for health protection or hygiene reasons have been unsealed.

Whether an exception applies depends on the circumstances. This does not affect your rights where a product is faulty, damaged, incorrectly supplied or not as described.

Our responsibility to you

We are responsible for losses that are a foreseeable result of our breach of these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable.

We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights that cannot lawfully be excluded under consumer protection law.

If you purchase as a consumer, we are not responsible for business losses such as loss of profit, revenue, business opportunity or business interruption.

Third-party services

We use third-party providers such as Stripe, Cloudflare and delivery services to operate parts of the website, payment process and fulfilment.

Their own terms and privacy policies may apply to your direct use of their services. This does not remove any responsibility Nas Coffee has to you that cannot lawfully be excluded.

Website availability

We may update, suspend or change the website from time to time and do not guarantee uninterrupted availability. This does not affect an order we have already accepted or your statutory rights.

Privacy

Our handling of personal information is explained in our Privacy Policy.

Changes to these terms

We may update these terms for future orders. The version available when you place an order will apply to that order.

Law

These terms are governed by the laws of England and Wales.

Contact

Questions or complaints can be sent to nas@nascoffee.uk.

Last updated: 26 August 2026