Delivery Returns
Preparing your order
We roast with freshness in mind and normally prepare orders within 1 to 2 working days, Monday to Friday excluding bank holidays.
UK delivery
Standard UK delivery: £3.50
Free standard UK delivery: Orders over £30
Standard delivery normally takes approximately 2 to 3 working days after dispatch.
Delivery times are estimates and may be affected by weekends, bank holidays, seasonal demand or disruption affecting the delivery provider.
Collection
Free collection from Worksop is available where offered at checkout.
We will contact you when the order is ready and provide the collection arrangements. Please wait for confirmation before travelling.
If you change your mind
If you change your mind after receiving your order, you can normally tell us within 14 days that you wish to return it.
After notifying us of cancellation, you normally have a further 14 days to send eligible goods back.
To cancel, send a clear statement to nas@nascoffee.uk and include your name and order details.
Opened coffee
If you change your mind, please contact us before opening the coffee.
As coffee is a food product, we may not be able to accept a change-of-mind return once the bag has been opened or unsealed.
This does not affect your rights if the coffee is faulty, damaged, incorrectly supplied or not as described.
Condition of returns
Where a change-of-mind return is permitted, please take reasonable care of the goods and return them securely.
Where the law allows, a refund may be reduced to reflect a reduction in value caused by handling beyond what is reasonably necessary to inspect the goods.
Return postage
If you return eligible goods because you have changed your mind, you are responsible for the direct cost of returning them unless we agree otherwise.
If goods are faulty, damaged, incorrectly supplied or not as described, we will deal with reasonable return costs in accordance with your legal rights.
Refunds
Once an eligible return has been received, we'll process your refund within 14 days.
Refunds are normally made to the original payment method.
Where required by law, we will refund the cost of our standard outbound delivery option. If you chose a more expensive delivery service, we do not have to refund the extra amount above the cost of standard delivery.
Faulty, damaged or incorrect orders
If your order is faulty, arrives damaged, is incorrect or is not as described, email nas@nascoffee.uk as soon as reasonably possible.
Please include your order details and photographs where useful.
We will provide the remedy required by consumer law, which may include a replacement, refund or another appropriate solution depending on the circumstances.
Your statutory rights are not affected.
Orders that have not arrived
If an order has not arrived within the expected delivery window, email nas@nascoffee.uk.
We may ask you to confirm the delivery address and will investigate with the delivery provider where appropriate.
Cancelling before dispatch
If you want to cancel before dispatch, contact us as soon as possible.
If we can stop the order before it is sent, we will cancel it and refund the amount due to the original payment method.
Contact
For delivery, cancellation, return or refund questions, email nas@nascoffee.uk.